Refund policy

At Pillikothi Home, every piece is thoughtfully handcrafted and carefully inspected before it is packed for your home. We believe in creating products that are meant to be cherished, and we take great care to ensure they reach you in perfect condition.

Should you need any assistance with your order, our team is always here to help.


Returns & Exchanges

We currently do not accept returns or exchanges once an order has been delivered.

As each product is handcrafted in limited quantities, we are unable to offer returns for reasons including, but not limited to:

  1. Change of mind
  2. Personal preference
  3. Incorrect product selection
  4. Colour or texture expectations due to screen variations
  5. Minor handcrafted variations

If you receive a product that is damaged during transit or an incorrect item, we will gladly arrange a replacement after reviewing your request.


How to Initiate a Replacement Request

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery.

Please email us on Connect@pillikothihome.com with:

  1. Your Order Number
  2. Photographs of the product
  3. Photographs of the outer packaging and shipping label
  4. A brief description of the issue

Once your request has been reviewed and approved, our Customer Care team will guide you through the replacement process.

Where required, the original item may need to be collected before the replacement is dispatched.


Non-Refundable Conditions

Refunds or replacements will not be applicable under the following circumstances:

  1. Change of mind after purchase
  2. Incorrect product ordered by the customer
  3. Products showing signs of use, washing or damage after delivery
  4. Requests made after the specified reporting period
  5. Slight variations in colour, texture, embroidery, weave or print that naturally occur in handcrafted products
  6. Colour differences arising from individual screen or device settings


Cancellation Policy

Orders may be cancelled only before they have been processed for dispatch.

Once an order has been packed or shipped, it can no longer be cancelled.

To request a cancellation, please contact our Customer Care team as soon as possible after placing your order. While we will make every effort to accommodate your request, cancellations cannot be guaranteed once order processing has begun.


Refund Policy

As Pillikothi Home does not accept returns, refunds are generally not applicable.

Refunds will only be processed under exceptional circumstances, including:

  1. An approved cancellation before dispatch.
  2. If we are unable to fulfil your order.
  3. If a replacement cannot be arranged for an approved damaged or incorrect product.

Where applicable, approved refunds will be credited to the original payment method within 7–10 business days after the request has been processed. Actual credit timelines may vary depending on your bank or payment provider.


Handcrafted Variations

Every Pillikothi Home creation is handcrafted by skilled artisans. Slight variations in print placement, embroidery, weave, texture and colour are a natural part of the handmade process and celebrate the uniqueness of each piece.

These variations are not defects and are not eligible for replacement or refund.


Need Assistance?

If you have any questions regarding your order, our Customer Care team will be delighted to assist you.

You can reach us at connect@pillikothihome.com along with your Order Number, and we'll ensure your query is addressed as quickly as possible.

Thank you for choosing Pillikothi Home. We truly appreciate the opportunity to be a part of your home.