Shipping policy

1. Delivery – Charges and Timing

Domestic Orders

  • Free shipping is available for all domestic orders above INR 1,000.
  • For orders below INR 1,000, shipping charges will be calculated based on the weight and volume of the package.
  • Shipping charges will never exceed INR 500, regardless of the basket size.

International Orders

  • Shipping charges are calculated based on package weight, volume, and delivery destination.
  • Customers are responsible for any customs duties or local taxes imposed by their country.

Delivery Timeframes

  • Standard orders: 7–14 business days from order confirmation.
  • Made-to-order products: 20–25 business days for production and delivery.

Exceptions to Delivery Timelines

  • Saturdays, Sundays, and public holidays are not considered business days.
  • Delays may occur due to unforeseen circumstances such as natural disasters, strikes, or logistical issues.

Unfulfilled Orders

  • If we are unable to produce or deliver an order due to unforeseen circumstances, customers will be offered an alternate product, store credit, or a full refund.

Missed Deliveries

  • If your order is not received within the advised timeframe, please contact us immediately after receiving the delivery confirmation notification.

2. Delivery Process

Who Will Deliver My Order?

  • Within India, orders are shipped through trusted courier partners such as Delhivery, DTDC, and similar logistics providers.
  • Delivery partners will attempt delivery up to two times before returning the package to us.

Customer Responsibilities for Smooth Delivery

  • Please provide a valid mobile number and complete shipping address including the correct pin code.
  • If the package appears tampered with or damaged, please refuse delivery and contact us immediately at connect@pillikothihome.com or call/WhatsApp +91 9953087844.

3. Important Notes

Customs and Taxes (International Orders)

  • Customers are responsible for all customs duties and local taxes.
  • Customs clearance policies vary by country and may cause delays if required documentation is not provided.

Delivery Confirmation

  • Delivery timelines begin from the date of order confirmation.

Order Delays

  • While we aim to meet delivery timelines, delays may occur due to external circumstances. We appreciate your patience.

Tracking Information

  • Once your order is shipped, tracking details will be shared via email or SMS.

Insurance and Liability

  • All products are carefully packaged before dispatch.
  • If a product is damaged during transit, please notify us within 24 hours of receiving the delivery.

Return-to-Origin Policy

  • If a package is returned due to incorrect address, customer unavailability, or similar reasons, additional shipping charges may apply for re-delivery.

Refunds for International Orders

  • If an international order cannot be delivered due to customs issues, only the product value will be refunded. Shipping charges are non-refundable.