Terms of service

Terms of Service

Effective Date: 7 March 2026

Email: connect@pillikothihome.com

Phone / WhatsApp: +91 9953087844

1. Introduction

Welcome to PilliKothi. These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines referenced herein. If you do not agree with these Terms, please refrain from using our website and services.

2. Overview

This website is operated by PilliKothi Home. Throughout the site, the terms “we”, “us”, and “our” refer to PilliKothi Home. By visiting our website or purchasing from us, you engage in our services and agree to comply with these Terms.

Updates to Terms

We may update these Terms from time to time. Changes become effective immediately upon posting on this page. Continued use of the website indicates your acceptance of the updated Terms.

3. Product Information and Availability

  • We strive to ensure accurate product descriptions, images, and pricing but cannot guarantee they are error-free.
  • All products are subject to availability.
  • If a product becomes unavailable after an order is placed, we will notify you promptly.
  • PilliKothi reserves the right to modify or discontinue products without prior notice.

4. Orders and Pricing

Order Acceptance

  • An order is confirmed only after you receive an official confirmation email.
  • We reserve the right to cancel or modify orders before confirmation due to pricing errors, product availability, or shipping limitations.

Pricing Errors

  • If pricing errors occur, we will notify you and provide the option to confirm or cancel the order before shipment.

Taxes and Duties

  • Domestic Orders: Prices include applicable taxes.
  • International Orders: Customers are responsible for customs duties, taxes, and additional charges imposed by the destination country.

5. Shipping and Delivery

Domestic Shipping

  • Free shipping on orders above ₹1,000.
  • Shipping charges may apply to orders below ₹1,000.
  • We partner with trusted delivery companies such as Delhivery and DTDC.

International Shipping

  • Shipping costs vary depending on the destination and order weight.

Delivery Time

  • Domestic orders: typically delivered within 7–10 business days.
  • International delivery timelines vary by location.
  • Delays caused by external circumstances will be communicated to customers.

Address Accuracy

  • Customers must provide accurate shipping details.
  • PilliKothi is not responsible for delivery failures due to incorrect addresses.

Failed Deliveries

  • No refunds will be issued if delivery fails due to incorrect addresses or recipient unavailability after three attempts.

6. Returns and Refunds

Eligibility

  • Returns and exchanges are accepted only for defective or incorrect products.
  • Return requests must be submitted within 7 days of delivery.
  • Products must be unused and returned with original packaging and tags.

Final Sale

  • All sales are considered final unless the product received is defective or incorrect.

Refunds

  • Refunds are issued to the original payment method.
  • Shipping charges are non-refundable unless the issue arises due to our error.

7. Intellectual Property

All content on the PilliKothi website—including images, designs, logos, text, and trademarks—is the intellectual property of PilliKothi and protected under copyright and trademark laws. Unauthorized use or reproduction is prohibited.

8. Account Registration

  • Users must provide accurate and current information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • PilliKothi reserves the right to terminate accounts that violate our policies.

9. Prohibited Activities

Users agree not to:

  • Engage in fraudulent activities or submit false information.
  • Upload harmful or malicious content.
  • Copy or exploit website content without written permission.

10. Limitation of Liability

  • PilliKothi shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
  • Our maximum liability shall not exceed the amount paid by the customer for the product or service in question.

11. Disclaimer of Warranties

All services and products on our website are provided "as is" and "as available". We do not guarantee uninterrupted or error-free website functionality.

12. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

13. Modifications to Services

  • Prices and services may change without prior notice.
  • We reserve the right to modify or discontinue services at any time.

14. User Feedback

  • By submitting feedback, you grant PilliKothi permission to use it for marketing or improvement purposes.
  • Feedback that violates laws or third-party rights will not be accepted.

15. Governing Law

  • These Terms are governed by the laws of India.
  • Any disputes will be resolved through arbitration in Delhi, India.

16. Contact Information

If you have questions regarding these Terms, please contact us:

  • Email: connect@pillikothihome.com
  • Phone / WhatsApp: +91 9953087844